Payment and Refund Policy

Last Updated: 02 November 2026

This Payment and Refund Policy applies to all transactions conducted through trendista for professional training services focused on live television production. It explains how payments are handled for courses covering studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups and reliable production processes for news programmes, interviews and live shows. The policy is governed by the laws of the United Kingdom, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK GDPR and the Data Protection Act 2018. It provides clear information on consumer rights and the practical steps customers must follow when making payments or seeking refunds.

Scope of the Policy and the Products or Services It Covers

This document governs payments and refunds for all paid courses, workshops, digital modules and related training materials offered by trendista. Services include structured learning paths on integrating broadcast equipment, mastering multi-camera workflows, optimising studio acoustics, designing effective lighting rigs and implementing dependable production pipelines suitable for real-time news, interview and entertainment broadcasts. The policy covers both one-time purchases and subscription-based access to ongoing course updates. It does not extend to third-party equipment purchases or external consultancy arranged outside the platform. Customers should review the specific course description before purchase to confirm the exact deliverables included.

Prices, Currencies, Taxes and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax at the prevailing UK rate where applicable. trendista reserves the right to adjust prices for new enrolments, but existing confirmed bookings remain at the price agreed at the time of purchase. Additional charges may apply for optional extras such as printed course notes, extended access periods or personalised feedback sessions. These extras are clearly itemised before payment is authorised. No hidden fees are added after checkout. Currency conversion fees charged by the customer’s bank or card issuer remain the customer’s responsibility and are not reimbursed by trendista.

Accepted Payment Methods, Payment Authorisation and Payment Security

Payments are accepted via major credit and debit cards, bank transfers and approved digital wallets. All card transactions are processed through secure, PCI-DSS compliant gateways that encrypt data during transmission. Payment authorisation occurs immediately upon submission of order details. trendista does not store full card numbers. Customers receive an email confirmation once authorisation succeeds. In the event of a declined payment, the order is automatically cancelled and no services are provided until a successful transaction is completed.

Order, Booking or Service Confirmation and When a Contract Is Formed

A binding contract is formed when trendista sends a written confirmation email following successful payment. This email contains course access instructions, the order reference and a summary of the purchased services. Until this confirmation is received, no contract exists and either party may withdraw without penalty. Customers are advised to retain the confirmation email for their records, as it serves as proof of the agreed terms.

Cancellation Rights and Applicable Cancellation Periods

Under UK consumer law, customers purchasing digital content or online services generally have a 14-day cooling-off period from the date of contract formation. However, this right is lost once the customer begins downloading or accessing the course materials. For services not yet started, cancellation within the 14-day window entitles the customer to a full refund minus any reasonable administration costs disclosed before purchase. Subscriptions may be cancelled at any time, but access continues until the end of the paid period with no pro-rata refund for partial months unless otherwise stated.

Refund Eligibility, Exclusions and Non-Refundable Items or Services

Refunds are available where the service has not been accessed or where a material defect prevents use. Digital downloads, completed modules and any promotional or discounted bundles are non-refundable once access has begun. Refunds are also excluded for cancellations requested after the 14-day cooling-off period or for services customised to the customer’s specifications. trendista may offer discretionary goodwill refunds in exceptional circumstances, but these are assessed case by case and do not create a precedent.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must submit a written request to [email protected] within the applicable time limit. The request should include the order reference number, the customer’s full name and address as registered, a clear statement of the reason for the refund and any supporting evidence such as screenshots of technical issues. Incomplete requests will be returned for additional information, which may delay processing. Requests sent through social media or telephone calls are not accepted; only email submissions to the designated address are processed.

Inspection, Approval, Rejection and Notification of the Refund Decision

Upon receipt of a complete request, trendista will acknowledge the submission within five working days. The request is then reviewed against the eligibility criteria set out in this policy. Customers are notified of the decision by email within 14 days of acknowledgement. If approved, the refund is processed without further action from the customer. If rejected, the email will explain the specific reasons and outline any available appeal route, such as contacting the UK’s alternative dispute resolution services.

Refund Method, Processing Time and When Funds Should Reach the Customer

Approved refunds are returned to the original payment method used at purchase. Processing typically takes between five and ten working days after approval, although bank transfer refunds may require up to 14 days to appear in the customer’s account. trendista is not responsible for delays caused by the customer’s bank or card issuer. Customers will receive a confirmation email once the refund has been issued.

Special Rules for Digital Content, Subscriptions, Services or Promotional Offers

Because most offerings are digital, access is granted immediately upon payment confirmation, which waives the standard 14-day cancellation right for digital content. Subscription customers may pause or cancel recurring payments through their account dashboard at any time. Promotional offers and bundle discounts are non-refundable once redeemed. Any free trial periods automatically convert to paid subscriptions unless cancelled before the trial ends.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in immediate suspension of access until the outstanding amount is settled. Duplicate charges are investigated upon notification and any excess amount is refunded within ten working days. Chargeback requests are treated as refund requests and are subject to the same eligibility rules. Suspected fraudulent activity may lead to account suspension and reporting to relevant authorities while preserving evidence as required by law.

Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude

Nothing in this policy affects the customer’s statutory rights under the Consumer Rights Act 2015, including the right to receive services of satisfactory quality and the right to a remedy where services are not as described. These rights cannot be limited or excluded by contract. Customers in the United Kingdom may also seek redress through the courts or approved alternative dispute resolution schemes if they are dissatisfied with the outcome of a refund request.

Contact Route, Policy Changes and Last-Updated Date

Questions regarding this policy should be directed to [email protected] or by post to Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. trendista may update this policy to reflect changes in law or business practice. The current version will always be available on the website and the date of the most recent revision appears at the top of the page. Continued use of the site after an update constitutes acceptance of the revised terms.